Support

Email is the direct support channel

For purchase, license, trial, or product help, email [email protected]. Tell us what you were trying to do and what happened. Do not include screenshots, passwords, or other private information unless it is genuinely necessary and you are comfortable sharing it.

Feedback helps, but is not a support ticket

The feedback form on the Caplane landing page is for bugs, feature ideas, and other product feedback. It does not ask for your email and it does not normally receive an individual reply.

If you need a reply or help with a purchase or license, use email instead. The feedback form never attaches your screenshots or the page you are viewing.

A few useful details

Include your macOS version, what you expected to happen, and what happened instead. For purchase or trial questions, describe the message you see rather than sharing Apple Account details.

How feedback is handled

Caplane feedback sends only product_id, type, message, and product_version to MarchO’s shared feedback service. Read the Privacy page for the local screenshot workflow, StoreKit, Cloudflare Worker/D1, and the 90-day online feedback retention.